FAQ

LoveUrns® are distributed worldwide through a network of selected regional and national distributors. 

We provide complete sales support to funeral homes and funeral professionals. However, all our sales go through our distributors only. Please contact us for your LoveUrns® distributor contact information and ask for catalogs.

We do not authorize sale of our products on eBay. If you find a reseller selling on eBay, he is most certainly not authorized by us. 

We are however preparing to allow resellers to sell on Amazon. You should see our products on Amazon later during the year.

Cremation or Memorial jewelry is jewelry that has a hollow inner compartment to hold a small amount of cremation ashes, dried flowers, sand from a meaningful place or a small lock of hair.

Cremation jewelry products are handcrafted to hold a very tiny amount of cremated cremains or ashes or any other personal tribute that will fit inside the small interior.

All our Treasure™ Cremation Ashes Jewelry products are made of Sterling Silver 925.

All our Treasure™ Cremation jewelry products includes a 925 Sterling Silver Snake Chain, a Treasure™ gift box, silver polishing cloth, filling kit, care instructions, and filling instructions to assist in filling in the cremation jewelry.

The cavity of your cremation urn jewelry is very small. It can contain a pinch of ashes.

Your cremation urn jewelry will have a threaded top, back, or bottom that will allow you to fill your cremation urn jewelry.

Our cremation ashes jewelry pendants are for both. Our Treasure™ line is considered unisex and can be enjoyed by either women or men.

LoveUrns® is a wholesaler that supplies products exclusively to professionals in the funeral industry. If you are a private individual or a family, we refer you to your local funeral home. If you are a professional in the funeral industry you can see the prices by logging in.

All our products are always in stock. 

We use a combination of USPS First Class Mail and Priority Mail for lighter packages and UPS for heavier packages. The actual shipping method depends on location and delivery needs. 

One pound of weight equals one cubic inch of cremains. If your loved one weighted 190 lbs, you need an urn that is 190 cubic inches. You will find the cubic inches of each urn on the description page of every urn you see. The same rule applies to pets.

LoveUrns® offers engraving on cremation urns, cremation jewelry. We offer professional quality engraving services all done in-house by our own trained staff.

At LoveUrns® we want customer to feel that they have made the right choice of an urn or memorial product. We want the customer to feel satisfied when the product arrives. If you want to return or exchange an item, please do not hesitate to contact our team for assistance.

LoveUrns® will take back any product within 30 days of the purchase.

The only exceptions to our returns policy are:

• We cannot take back an item that has had any ashes placed in it.
• We cannot take back an item that has been personalized with direct engraving.

Keepsake Urn holds a very small amount of ashes. Keepsake urns are specifically designed to be kept by family members. Many of our keepsake urns are miniature versions of full-sized urns.

Standard ground shipping takes 1 to 5 days in the contiguous 48 states.

You may contact us by phone +1-888-910-7860 during office hours or by email mail@loveurns.com. You can also use the contact form on our website.

We will answer your query within one business day.