product warranty

Limited Warranty

LoveUrns, LLC warrants to the original consumer residential purchaser (“Original Purchaser”) that if a product in its LoveUrns Cremation Urns lines of products (“Product”) is confirmed upon inspection to be defective in materials or workmanship during the warranty periods described below, LoveUrns LLC will, at its option, either repair or replace the Product with a similar current model of the Product. If repair or replacement is not commercially practical or cannot be made in a timely manner, then LoveUrns LLC will provide a refund for the Product.

Warranty Periods and Coverage Product Finishes

  • Polished Chrome, Nickel, and GlossCoatTM finishes are warranted for one (01) years from date of purchase by the Original Purchaser.
  • All other finishes are warranted for six months (06) months  from date of purchase by the Original Purchaser.

Exclusions from Coverage

  • This Warranty does not cover labor charges or associated costs for, or damages occurring during the transportation, return or mishandling of Products or replacement Products.
  • This Warranty does not cover damage or defects due to normal wear and tear, misuse, abuse, outdoor use, improper storage, improper handling, improper maintenance, or uses other than normal intended use of the product.
  • This Warranty does not cover products engraved at Customer's end, by a process, which penetrates the finish.
  • This warranty is non-transferable.

Limitations on Remedies

In no event will LoveUrns LLC be liable for incidental or consequential damages (such as labor charges), whether based on breach of express or implied warranty, breach of contract, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so, the above limitation or exclusion may not apply to you. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty may last, so the above limitation may not apply to you.

Warranty Service

To obtain service under this Warranty, please contact your Product dealer. If you are unable to locate your dealer, please call 888-910-7860 or access the LoveUrns, LLC website at www.LoveUrns.com. Proof of purchase, such as the original receipt, is required for the dealer to issue credit to the consumer. The dealer must be an authorized dealer and the product must be purchased in the original manufacturer's packaging (display items excluded).

State Remedies

This Warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Product Care

Simple care is all that is needed in maintaining this product. Abrasive cleansers, detergents and silver or brass polish may result in damage to the finish and therefore should not be used. To clean, simply wipe with a soft, water dampened cloth. Most of LoveUrns products are covered and protected with GlossCoat a thick coating, which is a combinations of Nickel Plating and Polyurethane coating to protect LoveUrns products from atmospheric stress. Any puncture to the GlossCoat coating either by way of engraving or hitting with a sharp object will penetrate the coating and expose the product to atmospheric stress.

Uncoated and Living Finishes

Uncoated and Living finishes such as Polish Brass and living finishes such as Weathered Brass and Weathered Copper, do naturally weather and change color over time. Living and uncoated finishes are not warranted.

Maintenance

Proper maintenance is required to preserve all finishes. Do not use any abrasive cleaners, alcohol, ammonia, detergents, or brass or silver polish on the Products. For complete care requirements and recommendations, please write to us at mail@LoveUrns.com